We're here to help! If you have questions, issues, or feedback about friendsof, please reach out:
Email: jacob@alllowercase.co
Response Time: We typically respond within 24-48 hours during business days
Please include as much detail as possible about your issue, including:
During signup, you'll receive a 6-digit verification code via SMS. Enter this code in the app to verify your phone number. If you don't receive a code within a few minutes, check that you entered the correct phone number and try again. If issues persist, contact support.
friendsof's core feature is showing you who knows who in your network. We use your contacts to build a connection graph showing relationships up to 3 degrees of separation. We convert phone numbers into secure hashes before uploading and never store contact names. Contact sync is optional and can be done manually—we never sync contacts in the background.
When creating a post, you can set the visibility level:
You can also set default visibility preferences in your settings.
Your 1st-degree connections can message you directly. Beyond that, messaging is tied to posts: if someone expresses interest in (or reposts) something you've posted, or you're interested in something they've posted, either of you can start a message request. The recipient can accept or decline it — once accepted, you can have full conversations.
Tap on your post, then tap the three-dot menu icon in the top right corner. Select "Delete Post" from the options. You can also archive posts to hide them from your feed without permanently deleting them.
Yes! When creating a post, you can choose whether to allow reposting. You can also block specific users from reposting specific posts. Your repost preferences can be set as defaults in your settings.
Go to your iOS Settings → Privacy & Security → Contacts → friendsof, and toggle off the permission. This will prevent the app from accessing your contacts. Your existing connection graph will remain until you delete your account.
Go to iOS Settings → Privacy & Security → Location Services → friendsof. You can choose "Never," "Ask Next Time Or When I Share," or "While Using the App." Location is used when you choose to tag a post's location, and to power location-based searches (e.g. "near me"); see our Privacy Policy for details.
When you sync your contacts, friendsof matches your hashed phone numbers against other users. This creates direct connections (1 degree). The app then maps out who your friends are connected to (2 degrees), and their connections (3 degrees), creating a visual map of your social network. This helps you discover mutual friends and understand how you're connected to others on friendsof.
In-app reporting and blocking tools are coming soon. In the meantime, if you see content or behavior that violates our Terms of Service, please email jacob@alllowercase.co with details (a link to the post/profile and a description of the issue is helpful). We review every report and take appropriate action, which may include content removal or account suspension.
Yes! You can request a copy of your data by emailing jacob@alllowercase.co. We'll provide your data in a machine-readable format within 30 days. This includes your profile information, posts, messages, and connection data.
Warning: Account deletion is permanent and cannot be undone.
To delete your friendsof account, email jacob@alllowercase.co with "Delete My Account" in the subject line. Please include your registered email address and phone number for verification. An in-app self-service deletion option is planned for a future update.
What happens when you delete your account:
Possible solutions:
Try these steps:
Posts are visible based on connection degrees. If you can't see a post, it may be because:
Check these settings:
For detailed information about how we handle your data, please see our Privacy Policy.
Key privacy points:
We love hearing from our users! If you have ideas for new features or improvements, please email jacob@alllowercase.co. We read every suggestion and consider them for future updates.
For information about acceptable use, user responsibilities, and legal terms, please see our Terms of Service.
Can't find what you're looking for? We're happy to help!
Contact us at: jacob@alllowercase.co
We typically respond within 24-48 hours during business days (Monday-Friday).